Refund policy
Refund Policy
At MugenCraftz.in, we want you to be completely satisfied with your purchase. Please review our refund policy below.
Eligibility for Refunds
You may request a refund within 3 days of receiving your order. To be eligible, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Refundable Items
The following items cannot be refunded:
- Customized or personalized products
- Items damaged due to misuse after delivery
- Gift cards
- Items returned after the 3-day window
How to Request a Refund
- Contact us at [your support email] within 3 days of delivery, including your order number and reason for the request.
- Our team will review your request and provide return instructions if approved.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with photos of the product. We will offer a replacement or full refund at no additional cost to you.
Refund Processing
If approved, your refund will be processed to your original method of payment within 5–7 business days. Please note that processing times may vary depending on your bank or payment provider.
Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the item was damaged, defective, or incorrect.
- Original shipping charges are non-refundable.
Contact Us
For any questions about our Refund Policy, please contact us at:
📧 taped29514@gmail.com
🌐 mugencraftz.in