Shipping policy

Shipping Policy

At MugenCraftz.in, we strive to get your order to you as quickly and safely as possible. Please review our shipping details below.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Custom or personalized items may require additional processing time, which will be communicated at the time of order.
  • Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Time & Delivery

  • Once shipped, orders typically arrive within 5–7 business days, depending on your location.
  • Delivery timelines are estimates provided by our courier partners and are not guaranteed.
  • Delays due to weather, courier issues, customs, or other unforeseen circumstances are beyond our control.

3. Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed at checkout.
  • We may offer free shipping on orders above a certain amount — any such offer will be clearly mentioned on our website.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email/SMS with a tracking number and link to track your shipment.

5. Shipping Destinations

  • We currently ship within India only.
  • If you'd like to request international shipping, please contact us at [your support email] to check availability.

6. Incorrect Address

Please ensure your shipping address is accurate and complete at checkout. MugenCraftz.in is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

7. Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us within 3 days of the expected delivery date (or delivery, in case of damage) at [your support email] with your order number and relevant photos (for damaged items). We will work with you to resolve the issue via replacement or refund as per our Refund Policy.

8. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on stock availability. You will not incur extra shipping charges for split shipments.

9. Contact Us

For any questions regarding shipping, please reach out to:
📧 taped29514@gmail.com
🌐 mugencraftz.in